Frequently Asked Questions
Everything you need to know about shopping, delivery, warranty, and solar installation.
Where is the IVOLTE physical store located?
Our store is at 8A Ige Daramola Street, Iyana Iyesi Bus Stop (along Idiroko Road), Ota, Ogun State, Nigeria. It is open Monday to Saturday, 8am to 7pm. You can walk in to inspect products, pick up online orders or discuss a solar installation.
Do you deliver across all 36 Nigerian states?
Yes. Orders in Ota and Lagos arrive same-day or next-day, Ogun and nearby south-west states take 24 to 48 hours, and the rest of Nigeria, including Abuja, Port Harcourt, Kano and Enugu, takes 48 to 72 hours.
Are IVOLTE iPhones and MacBooks original?
Yes. Every new device is factory sealed with an IMEI or serial number you can check on Apple’s coverage site before you pay. UK-used iPhones are Grade A, pass a 40-point inspection, have battery health of 85% or higher and are unlocked for MTN, Airtel, Glo and 9mobile.
What warranty do I get?
Every product has a 7-day replacement guarantee for manufacturing defects. New devices carry a 12-month warranty and UK-used iPhones carry a 3-month IVOLTE warranty. Felicity solar equipment carries the manufacturer’s warranty.
Can I swap my old iPhone for a new one?
Yes. Fill the form on our Swap page with your device model, storage and condition, and we will send a trade-in value on WhatsApp. You then pay the difference and complete the swap at our Ota store.
How does IVOLTE solar installation work?
Use the solar calculator on our Installation page to choose your appliances and backup hours. It recommends a Felicity inverter, lithium battery and panel setup with an installed price. Our engineers then survey your site, confirm the design and install it, usually within a few days.
Still have a question? Contact our Ota team or read our buying guides.